Operations Support Operative

Operations Support Operative

Pinewood Studios & Shepperton Studios, UK

Closing date: 2 April 2018

To apply please send your CV and covering letter to: recruitment@pinewoodgroup.com

Please complete our Diversity Monitoring Survey.

Reporting to: Operations Supervisor

Job responsibilities:

Reporting to the Operations Supervisor, the Operations Support Operative will be based in the Pinewood Hub operating the telephone lines of the Operations Support Desk. We are looking for people with experience of dealing with high volumes of telephone calls in a confident telephone manner and excellent communication skills. Proficiency with using computer systems is highly desirable.

Key Accountabilities:

Telecoms – Mitel Switchboard

  • Act as the first point of contact for incoming calls.
  • To provide customers with an easy 'one stop' telephone point.
  • Welcome, support and deal with phone enquires promptly and helpfully and direct them to the relevant personnel.
  • Open and close phone lines as per the booking notes and off hires.
  • Swap lines and create pick up groups.
  • Update the SBS with extensions numbers.
  • Update the telephone return spreadsheet for Pinewood, Shepperton and Wales for finance invoicing.
  • Take, record and pass on accurate messages.
  • Update and maintain the Mitel/ Super Directory.
  • Provide first class customer service at all times.

Operations Support Desk – Loc8 CAFM Systems

  • Act as first point of contact for any Facility Services/ Operational issues and requests.
  • Log all maintenance jobs & defects.
  • To 'own' the clients enquiry and do everything possible to ensure the client receive the information and help needed.
  • If professional or specialist advice is required, arrange to call back at a time convenient. If any follow-up action to an enquiry is needed, obtain the information and relay back to the client.
  • Update the client on their job request.


  • To provide operational support & cover in the Operations Office, Mailroom and Hub.
  • To be responsible for photocopying and the refiling of documents electronically when required.
  • Supply phone handsets to on site facilities.
  • Reporting of damage to studio facilities, fixtures and fittings.
  • Reporting security issues, such as illegally parked cars/ blocked fire hydrants etc.
  • Maintaining high standards of customer courtesy.
  • Promote Operational revenue
  • Any other duties deemed appropriate by Management.
  • Observe the studio regulations at all times.
  • Observe and comply with Company Health and Safety policy and practices.

Competencies and Qualifications:

  • Desirable commercial industry experience and knowledge of sector.
  • Customer service driven
  • Excellent ability to work to tight deadlines and under pressure.
  • Strong team player and orientation towards teamwork.
  • Excellent attention to detail.
  • Excellent communication and confidence skills.
  • The ability to trouble-shoot problems and think laterally.
  • A natural forward planner who critically assesses own performance.
  • Mature, credible, and comfortable in dealing with Company executives.

Person Specification:

Personality:  Flexible, outgoing and friendly personality with a positive attitude for a ‘can do’ culture and approach to differing people and situations. Responsible attitude, dependable and punctual. Able to motivate individuals. Keen to develop their own skills and be a key team player.

Personal Situation:  Able to commute reliably to the office bases, Pinewood Studios and Shepperton Studios and client offices when required. Able to regularly work flexible hours as required on a rota.

Computer skills: Must be adept in use of MS Office 2010 or later, particularly Outlook, Excel and Word, Internet and email.

Literacy and Numeracy: Good literacy and numeracy skills.

Business Skills: Must be confident and professional when dealing with customers, face-to-face and via telephone/emails.

To apply please send your CV and covering letter to: recruitment@pinewoodgroup.com

Please note we have the right to close the position earlier than the closing date advertise.