Front of House Receptionist - Shepperton

Front of House Receptionist - Shepperton

Reference: 0187

End Date: 31st January 2020

Purpose of the Role


Provide excellent customer service as the first point of contact at Shepperton Studios welcoming Visitors, Productions, Tenants and Staff to the Studio, using and monitoring both Net2 and Stopware systems.  Assist with other functions of the Operations Dept. (Office, Mailroom, Hub) and provide cover at Pinewood when required.


Key Accountabilities

  • Issue all necessary forms of ID passes to Staff, Tenants, Productions and Visitors.

  • Issue the correct levels of access control with each ID badge.

  • Issue all necessary forms of Vehicle passes to Staff, Tenants, Productions and Visitors.

  • Basic Access control (Net2) trouble shooting.

  • Build good working relationships and be on hand to assist and advise productions on the best way to use the access control systems provided.

  • Ensure visitors are logged in via the stop ware system and they are collected using the correct protocol.

  • Ensure all necessary paper work is completed by all personnel included VPI forms and issue relevant documents such as studio regulations and security policy.

  • Take, record and pass on accurate messages.

  • Diary management to contain relevant information relating to appointments and expected arrival times.

  • Maintain all documentation and databases in line with department needs.

  • Dealing and filing email traffic and correspondence.

  • To maintain a high standard of reception cleanliness and to be responsible for ordering the stationary and reception supplies.

  • Continually monitor systems and suggest ways of improvement.

  • Help to train new Operations assistants within the reception department and ensure high levels of knowledge are maintained.

  • Issue additional tasks to the Operations assistants when required.

  • Reporting of damage to studio facilities, fixtures and fittings.

  • Reporting security issues, such as illegally parked cars/blocked fire hydrants etc.

  • Observe the studio regulations at all times.

  • Observing and complying of Company health and safety policy and practices.

  • To offer operational support to the Groups other studios when required.

  • Any other duties as deemed appropriate by Operations Supervisor or Operations Manager.


Competencies and Qualifications


  • Have a good knowledge of access control systems (preferably Net2).

  • Be passionate about delivering first class customer service at all times.

  • Excellent communication and customer care skills.

  • Shows initiative.

  • Able to build good working relationships.

  • Capable of working without supervision.

  • Prepared to take responsibility for tasks.

  • Excellent organisation skills and attention to detail.

  • Able to work under pressure and meet deadlines.

  • Strong team player.

  • Health and Safety aware.


Personality:  Friendly and outgoing personality with a good sense of humour. Responsible attitude, dependable and punctual. Keen to develop their own skills and be a key team player. An interest in the film and television industry.

Computer Skills:  Must be adept in use of MS Office 2010 or later, particularly Outlook, Excel and Word, Internet and email. Have a good knowledge of access control systems.

Literacy and Numeracy:  Good literacy and numeracy skills.

Business Skills:  Able to interact with clients and all levels of staff. Must be confident and professional when dealing with customers, face-to-face and via telephone/emails.


Grade: 2L

Salary: Up to £20,000 plus extensive company benefits