Customer Service Operative 12 Month FTC

Customer Service Operative 12 Month FTC

Ref No. 0195

Closing Date: 27 March 2020


An exciting opportunity has arisen to join the Customer Services team here at Pinewood Studios. Reporting to the Duty Manager, the Customer Services Operative will be the first point of contact for all customers and colleagues via the Helpdesk, providing one clear channel of communication for enquiries, directory and reporting / logging of jobs on Loc8.

This is a 12-month fixed term contract, although this may move to a permanent opportunity based on the needs of the business and team.


Key Accountabilities:

  • Provide first class customer service at all times.
  • Act as the first point of contact for incoming calls for Pinewood & Shepperton Studios. This includes calls from our on-site tenants and employees as well as the general public
  • To provide customers with an easy 'one stop' telephone point
  • Welcome, support and deal with phone enquires promptly and helpfully and direct them to the relevant personnel
  • Open and close phone lines as per the booking notes and off hires
  • Take, record and pass on accurate messages
  • Log all maintenance work orders & defects.
  • To 'own' the clients enquiry and do everything possible to ensure the client receive the information and help needed.
  • If professional or specialist advice is required, arrange to call back at a time convenient. If any follow-up action to an enquiry is needed, obtain the information and relay back to the client.


Skills and experience:

  • Customer service driven
  • Excellent ability to work to tight deadlines and under pressure
  • Strong team player and orientation towards teamwork
  • Excellent attention to detail
  • Excellent communication and confidence skills.
  • The ability to trouble-shoot problems and think laterally
  • Mature, credible, and comfortable in dealing with Company executives


Other information

  • Grade: 2 (Upper)
  • Role location: Pinewood Studios
  • Annual discretionary bonus of up to 7.5% of salary based on Company and individual performance
  • Extensive competitive company benefits package including canteen subsidy and free film screenings